Adrian participated in work hardening activities, with Jess encouraging him to perform work tasks with her, without the pressure of the work environment. These activities helped boost Adrian’s confidence, and soon the tools and teachings allowed him to be ready to return to work full-time. Jess also educated Adrian on how to navigate working in multiple environments, which was required of his role, and what modifications he could implement. The pair also created a “My Work” profile that highlighted Adrian’s strengths, challenges, needs, and strategies that Adrian could share with his line manager.